FREQUENTLY ASKED QUESTIONS
Welcome to www.shungdayushop.com. We are committed to providing you with a great shopping experience and working hard to resolve any issues you may have. Please read the following issues policy carefully to learn how we handle and resolve issues you may encounter.
1.Problem classification
The types of questions we accept include but are not limited to:
●Order issues: such as order status, payment issues, etc.;
●Product problems: such as product quality, size, color, etc.;
●Service issues: such as customer service quality, delivery service, etc.;
●Technical issues: Such as website operation, page loading and other technical issues.

2. Submit a question
   If you encounter any problems using our website or purchasing our goods or services, please contact us by:
   ●Submit a problem feedback form on the website;
   ●Send an email to our customer service email;
   ●Call our customer service hotline.
   Please provide as detailed information as possible, including order number, product information, problem description, etc., so that we can handle your problem more quickly.
   3.Problem handling
   We will handle your submission as soon as possible and maintain communication with you during the process. Under normal circumstances, we will give an initial reply as soon as possible after receiving your question and notify you in time after solving the problem.
   4.Solution
   We will provide appropriate solutions to your problems, which may include but are not limited to:
   ●After-sales services such as refunds, returns and exchanges;
   ●Remedial measures such as reissue and compensation;
   ●Technical support, operation guidance and other help services.
   We will provide you with the most appropriate solution based on the specific situation and ensure that your rights and interests are protected.
   5.Feedback and Complaints
   We welcome your feedback and suggestions about our services to help us continue to improve. If you are not satisfied with our solution, you can file a complaint with us and we will investigate it carefully and try our best to solve the problem.
3. Modification of problem policy
   We reserve the right to update or modify this Questions Policy at any time as necessary and to post the updated Questions Policy on the Site. The updated Questions Policy is effective as of the date of publication. Your continued use of our website will be deemed your acceptance of the updated Questions Policy.