REFUND AND RETURNS POLICY
Thank you for choosing to use the services provided by www.shungdayushop.com. We want you to be satisfied with the goods or services you purchase from our website. But if you are not satisfied with your purchase, we are willing to help you according to the following refund policy.
1.Refund conditions
We accept refund requests under the following circumstances:
●The goods or services have quality problems and cannot be replaced or repaired;
●You submit a refund application within the specified refund validity period and meet our refund conditions.
2.Refund process
If you meet the refund conditions and decide to apply for a refund, please follow the steps below:
● Within the specified refund validity period, contact our customer service team and provide your order number and reason for the refund;
●Our customer service team will verify your refund eligibility as soon as possible after receiving your application and provide further guidance on refunds.
- Refund method
We will refund the corresponding amount according to your payment method:
●If you paid via credit card, debit card or third-party payment platform, the refund will be returned to your payment account;
●If you paid by other methods, we will negotiate with you on the refund method.
4.Refund time
The refund processing time depends on your payment method, bank processing speed and specific circumstances. Generally, we will process the refund as soon as possible after verifying your refund eligibility.
5.Special circumstances
We may not be able to provide a refund if:
●The goods or services are not eligible for refund;
●Your refund application exceeds the specified refund validity period.